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Privacy Policy

Sigma Components Holdings Ltd (“Sigma”, “we”, “us”, or “our”), registered in England at 8 Alan Bray Close, Dodwells Industrial Estate, Hinckley, Leicestershire, LE10 3BP, is sensitive to the issue of confidentiality in online interactions and is committed to protecting your personal information and your right to privacy in line with the UK General Data Protection Regulation 2018 (“GDPR”) and the Data Protection Act 2018 (DPA) with regard to the processing of Personal Data.

When you visit www.sigma-aero.group (the “Website”), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take the protection of your personal data and privacy very seriously. Unless a specific privacy information notice is set up for processing as defined here below, this Privacy Policy (collectively the “Policy”) will seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We encourage you to read this Privacy Policy with care. If there are any terms in this Policy that you do not agree with, you must discontinue your use of Services immediately.

The Policy applies to all information collected through our Services, and any related Services, sales, marketing or events.

Should you wish to contact us, you can find this information here.

Please read the Privacy Policy carefully as it will help you understand what we do with the information that we collect.

WHAT IS PERSONAL DATA?
PERSONAL INFORMATION COLLECTED
INFORMATION AUTOMATICALLY COLLECTED
INFORMATION COLLECTED FROM OTHER SOURCES
HOW WE USE & PROCESS YOUR INFORMATION
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
WHO WILL YOUR INFORMATION BE SHARED WITH?
HOW LONG DO WE KEEP YOUR INFORMATION SAFE?
WHAT ARE YOUR RIGHTS?
DO WE MAKE UPDATES TO THIS PRIVACY POLICY?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

WHAT IS PERSONAL DATA?

Personal data is information that can be used to identify a person either directly or indirectly (referred to as “personal data” or “personal information”). A ‘personal identifier’ is a piece of information that can identify an individual. This definition covers a wide range of personal identifiers which constitutes personal data, including name, email address, identification number, location data or online identifier.

PERSONAL INFORMATION COLLECTED

In short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about Sigma and/or our products and Services when you participate in activities on the Website or otherwise when you contact us, for example, via our contact form. When you enquire using our Website’s contact form, we process your personal data primarily based on the Service, and we process your information so that we can provide that Service to you. We keep the information submitted for a period of 1 year for customer service and marketing purposes.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include but is not limited to names, phone numbers, email addresses, company names, job titles, web statistics and use (see Information Collected Automatically), and other similar information.

We may use your personal information in a variety of ways, depending on how you interact with our Services, including:

  • to maintain and provide you with Services;
  • improve your user experience and the quality of our products and Services;
  • market and advertise our products and Services;
  • maintain the integrity of our network and address security issues;
  • investigate or take action regarding violations or suspected violations of law or our terms, and to comply with legal; and/or
  • complying with regulatory requirements.

As permitted by local law and subject to your contact preferences, and from time to time, we may use your personal information to send you communications, including promotional messages about Sigma and topics of interest via email, SMS and phone, Although we hope you will find out promotional communications of interest, you can opt-out of receiving them by following the instructions included in each communication or contacting us directly.

We sometimes acquire data from third-party sources that are either publicly or commercially available. This information includes personal data such as your name, email address, preferences, interests, and demographic data. We combine personal information collected through our Services with other information that we, or third parties, collect about you in other contexts, such as our communications via email or phone or your customer service records. We treat such combined information as personal information and protect it in accordance with this Policy.

All personal information that you provide to us must be true, complete and accurate. You must notify us of any changes to such personal information.

INFORMATION AUTOMATICALLY COLLECTED

In short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected when you visit our Website.

We utilise various digital analytics tools to collect data for metrics, fraud prevention, and service improvement purposes, allowing us to customise the content and layout of our pages for each individual visitor.

Each time you visit, use or navigate the Website, we may automatically collect certain types of information. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes, but is not limited to:

  • Log and Usage Data. Log and usage data are service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and, which we record in log files. Depending on how you interact with us, log data may include your IP address, device information, browser type and settings. Information about your activity on the Website (such as date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use) may also be collected. In addition to this, we may collect device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other devices you use to access the Website. Depending on the device used, the data may include information, such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider, and/or mobile carrier, operating system and system configuration information.
  • Location Data. We collect location data, such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt-out, you may not be able to use certain aspects of the Services.

INFORMATION COLLECTED FROM OTHER SOURCES

In short: we may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and Services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programmes, data providers, as well as other third parties. This information includes company and mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), IP addresses, social media profiles, social media URLs and custom profiles for purposes of targeted advertising and event promotion.

HOW WE USE AND PROCESS YOUR INFORMATION

In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal data collected via our Website for a variety of business purposes described below. We process this data for these purposes in reliance on our legitimate business interests in order to enter into or perform a contract with you, with your consent, and/or for compliance without legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

The information we collect or receive is used for the following purposes:

  • Administration. We may use your personal information for administrative purposes to help better understand how our customers, suppliers, third-party access and use our Website.
  • Marketing. We and/or our third-party marketing partners may use the personal information you send us for marketing purposes only if this is permitted by law or in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt out of our marketing emails at any time.
  • Deliver targeted advertising. We may use your information to develop and display personalised content and advertising, and we work with third parties to tailor to your interests and/or location and measure effectiveness.
  • Performance of Sigma business activities and Customer services. We may use your personal data for Sigma sales and customer services activities, including but not limited to customer relationship management.
  • Research and Development. We may use your personal data for research and development purposes, including improving our Websites, Services, and customer experience and for other research and analytical purposes dedicated to improving our products, Services, businesses, operations and processes.
  • Security and Protection. We may use your personal information as part of our efforts to keep our Website safe and secure, for example, for fraud monitoring and prevention.
  • Legal Compliance. We may use your personal information to comply with applicable legal obligations, including responding to an authority or court order or discovery request, such as whistleblowing, internal investigations, know your customers, conflict of interest management, litigation management, etc. We may also use your personal data to enforce our terms, conditions and policies for business purposes and to comply with legal and regulatory requirements in connection with our contract.
  • To protect us and others. We may use your personal information where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of policies, terms, and other policies.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, Services products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

We will use your personal information for the above purposes only unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose (for preserving particular evidence under the applicable Data Protection Laws and Regulations, or in the context of legal statutes of limitation for example). If we need to use your personal information for unrelated purposes, we will notify you prior to this further persona data processing and provide you with relevant privacy information notices.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In short: We only share information with your consent, to comply with laws, to provide you with Services, to protect your rights, or to fulfil business obligations.

We process and share your personal data in accordance with the provisions set out in GDPR and DPA Regulations and Laws. The legal basis for processing your personal data are:

  • To comply with contractual obligations. Where we have entered into a contract with you, we process your personal information to fulfil the terms of our contract.
  • As a result of your consent. We process your data when you give us specific consent to use your personal information for a specific Service or purpose through the Website. You can withdraw your consent at any time by contacting us at www.sigma-aero.group/contact-us
  • Within the scope of a legitimate interest. We process your data when it is reasonably necessary to achieve the following legitimate business interests for:
    • the administration, management and performance of our business relationships, including accounting, auditing, and performance of the contract.
    • the analysis and optimisation of the Website.
    • ensuring IT security, including but not limited to detecting security threats, frauds or other malicious or criminal activities, and the IT operation of Sigma.
    • the prevention and investigation of criminal acts.
    • ensuring efficient communication and to keep you up-to-date on the latest information about our Services, solutions and/or business activities, events, marketing campaigns, market analysis or other promotional activities and for analysing and improving the quality of our Services and communication with you.
    • monitoring compliance with our policies and standards.
    • security purposes, in particular, managing access to our premises.
  • On the basis of Sigma’s legal obligations or in the public interest. Sigma, as is any other company, is subject to legal obligations and regulations. In some cases, the processing and sharing of your personal information & data will be necessary for us in order to fulfil these obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order, including in response to public authorities to meet all security, law and regulation requirements.

We may also need to disclose your personal data in the following situations:

  • Business transfer. We may need to share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on behalf and require access to such information to do that work. Examples include data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyse and track your data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

WHO WILL YOUR INFORMATION BE SHARED WITH?

In short: We only share your information with the following categories of third parties.

We only share and disclose information with the following categories of third parties:

  • Communications & Collaboration Tools
  • Data Analytics Services
  • Data Storage Service Providers
  • Performance Monitoring Tools
  • Retargeting Platforms

If we have processed your data based on your consent and you wish to revoke your consent, please contact us at www.sigma-aero.group/contact-us

HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfil the purpose outlined in this Privacy Policy unless otherwise required by law.

We only keep your personal data for as long as it is necessary for the purposes set out in this Policy unless a longer retention period is required or permitted by law, such as tax, accounting or other legal requirements.

When we have no ongoing legitimate business need to process our personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal data through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be 100% secure guaranteed. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, the transmission of personal data to and from our Website is at your own risk. You should only access the Website within a secure environment.

WHAT ARE YOUR RIGHTS?

In short: Under UK Laws and Regulations, you have rights that allow you access to and control over your personal information. You may review, change, or terminate the processing and sharing of your personal data at any time.

Some circumstances provided by law allow you to exercise your personal data protection rights, as listed below, at any time:

  • Right to access/obtain a report detailing the information held about you. You have the right to obtain confirmation as to whether or not your personal data is being processed by Sigma, and if so, what specific personal information is being processed.
  • Right to correct personal data. You have the right to change any inaccurate personal data concerning you.
  • Right to be forgotten. In some cases, for instance, when personal data is no longer necessary in relation to the Purposes or Services for which they were collected, you have the right for your personal data to be erased.
  • Right to restrict the processing of your personal data. You have the right to restrict the processing of your data by Sigma, for instance, when the processing is unlawful, and you oppose the erasure of your personal information. In such cases, your personal data is then only processed with your consent or for the exercise or defence of legal claims.
  • Right to data portability. Under some circumstances provided by law, you have the right to receive personal data concerning you in a structured, commonly used and machine-readable format and/or transmit the personal data to another data controller.
  • Right to object. In some cases defined in law, you may ask us to stop processing your personal data.
  • Right to withdraw consent. Where your consent is required, you may at any time withdraw your consent. However, please note that if you withdraw your consent, you may not be able to access and use certain information features or Services.

DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

In short: Yes, we will update this Policy as necessary to stay compliant with relevant laws and regulations.

We reserve the right to update this Privacy Policy from time to time. You can understand when this Privacy Policy was last updated, by viewing the date at the top of this page. The latest version will be effective as soon as it is published and accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: www.sigma-aero.group/contact-us